If your credit card has expired, your bank account has changed or you want to use a different payment method, you can update your payment information through the RLI Customer Portal.
Before you begin
You must have a Customer Portal account. If you have not registered, you will need:
Your Customer Reference ID (located in the upper right corner of your invoice)
Your billing ZIP code
These are required to create your online account and access your billing information.
Update your payment information
Log in to the Customer Portal.
Select My Wallet.
From My Wallet, you can:
Edit an existing payment method.
Remove a saved payment method.
Add a new payment method.
Your updated payment information will be available for future online payments and AutoPay, if applicable.
If you are enrolled in AutoPay
Updating your payment information in My Wallet helps ensure future automatic payments are processed using your current payment method.
If you need to change your invoice due date, contact Billing Services. Invoice due dates cannot be changed through the Customer Portal.
Need to register for the Customer Portal?
If you do not already have an account:
Go to the Customer Portal.
Select Register Now.
Create your customer profile.
Add your Customer Reference ID and billing ZIP code to access your account information.
Need help?
If you have questions or need assistance updating your payment information, contact the appropriate Billing Services team.
Personal Umbrella Policy
Phone: 866-302-7925
Monday through Friday, 7:30 a.m. to 9:00 p.m. CT
Surety bonds
Phone: 833-241-1612
Email: [email protected]
Monday through Friday, 7:30 a.m. to 6:30 p.m. CT
All other insurance policies
Phone: 866-216-8009
Email: [email protected]
Monday through Friday, 7:30 a.m. to 9:00 p.m. CT